FAQ

Shipment

How will my order be delivered?

The shipment will be packed in special boxes to ensure the protection of your order. We deliver with DHL.

How long does shipping take and how much does delivery cost?

Our delivery times are 2-3 days to Germany and 5-7 days internationally. We offer free worldwide shipping.

Payment

How can you pay for your order?

You can choose from various payment methods: Klarna invoice, Klarna SOFORT, Klarna installments, Giro Pay, PayPal, Amazon Pay, SEPA direct debit, advance payment Apple Pay, VISA and MasterCard.

All online payments are secure.

Returns and exchanges

How do I register my goods as a return or exchange?

You are entitled to a 30-day money-back guarantee. Please follow our step by step instructions on our returns page.

Customer service

How can I contact them?

You can contact us either via the contact form or via support@exawo.com to reach. If you have urgent matters, we look forward to your call on +4917681089523 . We are available from 12 p.m. to 8 p.m. Monday to Friday.